TROUBLE TICKET (TT)

This field is for validation purposes and should be left unchanged.

State(Required)

School Code(Required)

School Name(Required)

KACP Help Desk PIC(Required)

KACP Technical PIC(Required)

Registration Date

Title(Required)

Details(Required)

Ticket ID(Required)

Severity(Required)

Severity (SA/NSA)(Required)

Escalation Date

Time

Customer Afffected(Required)

Location(Required)

Location ID(Required)

Faulty Link(Required)

Faulty Station(Required)

Affected Region(Required)

Requested Department(Required)

Sub Category(Required)

Net Domain Category(Required)

Allo Person In Charge(Required)

L1 Response Date

L1 Response Time

L1 Close Date

L1 Close Time

L2 Name

L2 Response Date

L2 Response Time

L2 Arrived Date

L2 Arrival Time

L2 Restoration Date

L2 Response Time

TT Closed Date

TT Close Time

Root Cause

Action Taken

Service Order No. (SO)(Required)

Ticket Status(Required)